Shipping policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
If there are any delays, we will notify you using the contact information provided with your order.

Delivery Times

Within Kenya

Estimated delivery time: 2–5 business days, depending on your location.

International Orders

Estimated delivery time: 7–21 business days, depending on the destination country and customs processing.

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details (where available) so you can monitor your shipment.

Delivery Address

Please ensure that your shipping address and contact information are accurate before completing your order. We are not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or if you believe an item is missing, please contact us within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.